A Devon IT team that answers the phone.
FIRST4TECH is a managed IT, cyber and cloud practice in Exeter. We look after 1100+ endpoints across Devon and the South West - from established professional-services firms to manufacturers turning over tens of millions - with nearly two decades of hands-on experience behind us.
IT that just works.
FIRST4TECH was founded in 2006 to solve a problem we kept seeing across the South West: big support companies passing clients through three tiers before anyone competent could help - all while the pre-paid bundle ticked down and nobody built a relationship. Growing businesses deserve better than a queue position.
We set out to do something different - a genuine partnership with the technical depth to back it up. You reach someone who already knows your systems. We pick up, we fix the thing, and if we can't, we tell you plainly.
We prioritise actually knowing your setup. Every account gets a named technical lead. We write runbooks. We do quarterly reviews in person where we can - which, for most of Devon and the South West, is most of the time.
Fixed cost. No bundles of hours.
Our contracts are fixed monthly, priced per user or per device to fit how your business actually works - not a pre-purchased bundle of hours ticking down in the background.
"It is fundamentally wrong to charge a customer more for taking longer, or for doing a bad job."
When clients are worried about using up a support bundle, they stop asking the small questions - the ones that keep a business running smoothly. Ring as often as you need to; it's why we're here.
- ✓Fixed monthly fee, reviewed annually - never by surprise.
- ✓Unlimited helpdesk within the contract scope.
- ✓No pre-paid hour bundles. No overage invoices.
- ✓Free on-site consultancy visit before you commit - no obligation.
- ✓Month-by-month terms available once we've settled in.
Small team. Familiar faces.
Every client gets a named technical lead who knows your estate and runs your quarterly review. No round-robin. No tier transfers before anyone competent sees the ticket.
Windows, macOS, networking, M365, Azure, security. The people you actually speak to when you ring - not a call-centre relay.
A small, deliberate team. We keep it small on purpose; it's how we keep the quality up.
Accreditations, kept up.
Cyber Essentials Plus
IASME-audited certification
The UK government-backed scheme that insurers, tenders and public-sector buyers now routinely ask for.
Microsoft Partner
M365 · Azure · Modern Workplace
Licensing, migration, tenant hardening and ongoing admin, delivered under the Microsoft partner programme.
ICO Registered
Data protection · UK GDPR
Registered with the Information Commissioner's Office. We handle client data under a documented processing agreement.
You'll be in good company.
- 01 Financial services
- 02 Manufacturing
- 03 Aviation & aerospace
- 04 Print & marketing
- 05 Leisure & hospitality
- 06 Waste management
- 07 Creative & design
- 08 Signage & wayfinding
Exeter. Devon. South West.
Zone 2, Wrentham Business Centre
Prospect Park
Exeter, EX4 6NA
On-site cover across Devon, Cornwall, Somerset and Dorset - Exeter, Plymouth, Torbay, Taunton, Exmouth, Honiton and in-between. Remote support anywhere in the UK. If you're north of the M4 we'll still take your call, but we'll tell you honestly whether we're the best fit.
A handful of people who actually know your setup - Microsoft, Azure, networks, security, the lot. We could hire fast and grow the logo wall, but then you'd be dialling a stranger. No thanks.
Come in for a cup of tea and a straight-talking audit.
Free on-site consultancy visit - no obligation. Fifteen minutes on the phone, or an hour at your office. Either way, we'll tell you plainly whether we can help.