IT support that picks up the phone.

How we do it.

We do the opposite. Every client gets a named technical lead who actually knows your estate, unlimited helpdesk within the contract, and a phone number that gets answered in under ten seconds on the first ring - not an auto-attendant, not a voicemail.

Under the bonnet: proactive monitoring of every server, endpoint and network appliance; scheduled patching and security updates; endpoint protection and DNS filtering on every device we touch. When something breaks we're usually already on it before anyone rings in to report it.

We document your estate properly - every server, VPN, oddity. You get a copy. If we ever got hit by a bus, your next provider would thank us. It's the anti-hostage clause.

Site visits when they're needed. If you're within the South West we drive - Exeter, Plymouth, Torbay, Taunton, Exmouth, Honiton and in-between. Further afield we'll still cover you remotely, but we'll be honest about whether we're the right fit.

What's included.

• + Unlimited UK-based helpdesk · business hours
• + Proactive monitoring of servers, endpoints, network
• + Monthly patching and security updates across the estate
• + Managed endpoint protection and DNS filtering
• + Documented runbook of your estate - yours to keep
• + Named technical account lead · same face every quarter
• + Quarterly service review, written, not a deck
• + Scheduled on-site visits for contract clients
• + Out-of-hours emergency cover for business-critical incidents

What you get out of it.

• → Under-50-second call queue in business hours - most tickets closed same day
• → Helpdesk first-response averaging 9.5 minutes across the last 12 months
• → Predictable monthly IT spend - no surprise overage, no pre-paid bundle running out mid-month
• → A team that already knows your setup, so your staff don't have to explain it every time

How it works.

1. Week 0

   Free on-site visit

   A walk-round, a cup of tea, and an honest audit of what's working and what isn't. No sales deck, no obligation.

2. Week 1

   Runbooks written

   We document your estate - every server, VPN, licence and oddity. You get a copy. No lock-in.

3. Week 2

   Quiet cutover

   We take over on a Saturday. Users see the same logo on the helpdesk email Monday. The number's different. That's it.

4. Week 4

   First review

   Half an hour, your office or ours. What we've fixed, what's coming, what we'd like to stop worrying about. Quarterly from here.

Who it's for.

Businesses 10–250 staff who want one number to call, a team that already knows the estate, and no surprise invoices. Works particularly well for clients switching from a big-tier MSP they've outgrown, or a one-person provider they've outgrown the other way.

How it's priced.

Fixed monthly fee, priced per user or per device depending on what fits. No pre-purchased bundles. No overage invoices. Transparent quote within 48 hours of the free consultancy visit.

Transparent quote within 48 hours of a free on-site consultancy visit. No pre-purchased bundles of hours. No surprise overage invoices.

Things people ask.